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Returns

Returns Policy
- Now that we’ve entered our Christmas returns period, you’ll have 28 days to return your order from the date of purchase. From Wednesday 1st November 2023 to Monday 22nd January 2024 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply. *Please note that the interest of customer service, we are unable to process refunds and exchanges between Tuesday 26th December and Thursday 28th December 2023. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON FRIDAY 29TH DECEMBER. This does not affect your statutory rights. Visit our returns portal to print your returns label. All other terms and conditions apply.
  
  Personalised items will not be accepted unless the personalised text is incorrect or if the item is faulty. Underwear is non-returnable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact.
  
  Personalised products (shirt printing etc.) cannot be returned.
  
  Personalised items will not be accepted unless the personalised text is incorrect or if the item is faulty.
How do I return something to you
- You have 14 days from receiving your order to notify us that you wish to return your order. Please return your goods to us within 14 days of cancellation.
  
  Visit our returns portal to print your returns label.
  
  Personalised items will not be accepted unless the personalised text is incorrect or if the item is faulty. Underwear is non-returnable for hygiene reasons. Swimwear returns will only be accepted if the hygiene seal is still intact.
  
  BY POST
  You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
  
  Please return to:
  
  JD Internet Returns
  Door 2
  Kingsway Business Park
  Michael Faraday Avenue
  Rochdale
  OL16 4FW
  United Kingdom
  
  A replacement label can be obtained from contacting customer care.
Where should I post my return to?
- Please return your order to this address:
  
  JD Internet Returns
  Door 2
  Kingsway Business Park
  Michael Faraday Avenue
  Rochdale
  OL16 4FW
  United Kingdom
How will I know if you have received my order?
- Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
  
  Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
  
  Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
- As soon as your return has been received and checked by our warehouse team, we’ll email you to let you know.
  
  In the unlikely event that you haven’t received an email within 10 days of returning your items please contact our Customer Service team and we’ll help you out.
  
  Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.