FAQ

FAQ's

  • Where is my order?
    • If your order has not arrived by the estimated delivery date we’re here to help.

      Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.

      Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

      Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.

      If you still can’t find your parcel contact our Customer Service team quoting your order number.
  • Can I cancel my order?
    • You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 30 minutes after placing but you’ll need to contact our Customer Service team to do it.

      We do offer free return by post, so if you no longer want your order you can return it to us.
  • Can I change the size/colour of the item I've ordered?
    • Once an order's been placed we unable to add or change or amend any products from your order.
  • Can I change the delivery address?
    • Once an order's been completed we unable to change your delivery address.
  • Can I track my order?


      Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
  • Part of my order is missing?
    • On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.

      We will refund any payment taken for items not sent.

  • What payment methods can I use?
    • You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.

      Visa, Visa Electron, Mastercard, Maestro, American Express and PayPal.

      We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
  • How do I use a promotional code?
    • Most promotions apply automatically at checkout.

      If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
  • What is a Cookie?
    • A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.

      For further information on why we use cookies and how to opt out, please visit our full Cookies Information page. .

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