Orders & Delivery

We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed.

If you change your mind you can return it to us free of charge by posting it back to us. If your item is direct from our brand partner this must be returned direct to them using the free returns label. For further information, visit our returns section to view all of your returns options.

Once your order has been confirmed we are unable to change your delivery address due to security reasons. We advise that you make sure all details are correct before processing your order.

If you change your mind you can return it to us free of charge by posting it back to us. If your item is direct from our brand partner this must be returned direct to them using the free returns label. For further information, visit our returns section to view all of your returns options.

If you're having issues with your delivery, then please check the status of your order by using one of the below methods:

1. Go to www.jdsports.co.uk/track-my-order/, enter your order no. and the email address that you have used to place the order. If you don't have the order number handy, please enter your postcode.
2. Check the tracking link we sent in your despatch email to view the latest tracking information.
3. Sign into your JD account www.jdsports.co.uk/myaccount/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

If you're still having issues with your delivery, then please contact our Customer Care team who will be happy to help.

At certain times we are unable to send all of the items that you have ordered. If this is the case, we will send you an email letting you know of any items that are missing from your order.

Please note that we will provide a full refund for any items that have not been sent.

If you have not received your full refund after 5 working days, then please contact our Customer Care team.

There are various reasons as to why your order might have been cancelled. Please contact our Customer Care team. who will be happy to assist you further on this issue.

1. Go to www.jdsports.co.uk/track-my-order/, enter your order no. and the email address that you have used to place the order or your postcode.
2. Check the tracking link we sent in your despatch email to view the latest tracking information.
3. Sign into your JD account www.jdsports.co.uk/myaccount/ and check your order history or simply use the track my order link to see the latest update of your home delivery.

Standard and Tracked Express delivery services are available to most of the countries we ship to. International delivery is available from just £6.99 - the price varies by country and this can be found when selecting the delivery country in the drop down in the delivery section.

We deliver to 197 countries. Click here to find out more!

Who will deliver the parcel? Deliveries will be shipped via DPD or DPD DHL Skynet or DPEX depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.

How long will it take? Delivery will take 4 to 10 working days after despatch a signature may be required and if you're not around the driver will leave a card with instructions on how to pick it up.

This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.

Can I track my delivery? Tracking is available on some Standard deliveries and on all Tracked Express deliveries. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.

Will the recipient have to pay duty on the order? Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. JD Sports cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

If you have received the wrong item, then please contact our Customer Care team. who will be happy to assist you in getting this issue resolved.

If an item arrives damaged or faulty then please contact our Customer Care team, who will discuss your return options. We will then send the item to our inspection team who will assess whether a manufacturing fault is present, then depending on the results offer a refund or exchange.

Alternatively, you can take your despatch note and the faulty or damaged goods to one of our JD stores. The team will be happy to assist and send your item off to our distribution centre who will do an inspection, then depending on the results offer a refund or exchange.

If your item is direct from our brand partner, this will need to be returned directly to them using the free returns label.

If you've not had a confirmation email, then please check your junk mail folder to make sure it's not in there.

Please note that once your order has been placed, we're not able to resend your confirmation email. To check that your order has been received, login to your account on the JD website, then go to the orders section of the 'My Account' area.

If you don't have a registered account or you still cannot find your order, please contact our Customer Care team. who will be happy to help.

To ensure that you receive future notification emails from us, make sure we're in your email safe senders list and double check the email address you've registered with us is correct.

All UK home delivery orders under £100 do not require a signature on delivery. If your order is under £100, our carrier will choose the most appropriate delivery method for your delivery address if you are not in. This may include leaving your order with a neighbour or leaving the parcel in a safe place.

All UK home delivery orders over £100 require a signature on delivery by default, however you can amend this protocol by responding to our carrier's text message and choosing the option appropriate for you. To benefit from this service, please provide us with your mobile number at the checkout.