Technical

To reset your password, go to the login screen and choose 'Forgotten your password?', then follow the steps to reset your password via email. Once these steps have been completed you receive an email which will prompt you to create a new password and login again.

If you're having trouble logging in, our login page is case sensitive. Ensure that you are entering your email address/password exactly as you registered it. Some devices may automatically capitalise the first letter of your email address or password, so ensure that you change this letter to lower case before you attempt to login.

If your password isn't being accepted, you may need to reset it so we can provide you with a new one. To do this, click 'Forgotten your password?' and follow the steps to allow us to send you a new password.

If you're still having problems logging in, you may not have registered an account with us successfully when you placed your first order. You can check if you have an account registered by using the 'register for an account' option of the website. If you've not got an account, the website will allow you to register your details and create a new account.

For help with any further login issues, please contact our Customer Service team who will be happy to help.

To unsubscribe from our marketing emails, you can remove yourself immediately by clicking the 'unsubscribe' link that can be found at the bottom of one of our promotional emails.

If you no longer have access to one of our emails, please contact our Customer Service team who will be happy to action this request for you.

A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.

For further information on why we use cookies and how to opt out, please visit our full Cookies Information page.

If you're having trouble placing your order, try clearing the cache and deleting all cookies on your device.

If you are still having trouble, please contact our Customer Service team who will be happy to help.